Responsible Gambling

GENERAL

Online casino gaming should always be viewed as a form of entertainment. However, some individuals may find it difficult to control their gambling behavior. It is important to understand that gambling should not be considered a source of income or a solution for financial difficulties. Monitoring the time and money spent on gaming activities daily is strongly advised. If you notice that your gambling expenses exceed your financial limits or begin to interfere with your everyday life, we recommend taking measures such as setting Personal Limits, opting for Self-Exclusion, and seeking assistance from reputable independent organizations.

To promote responsible gambling, we offer a Personal Limits feature. Players can establish limits on deposits, losses, wagers, and spending for individual games or overall account activity. This feature can be activated by contacting our support team via live chat or email.

Personal Limits can be adjusted at any time. A decrease in limits is effective immediately, while an increase requires email confirmation and will only take effect after the expiration of the existing limit. This delay is intended to help prevent impulsive decisions. For further information or assistance, please reach out to our support team.

  • Deposit Limit: Restricts your daily, weekly, or monthly deposits.
  • Loss Limit: Caps your losses in the casino over a day, week, or month, calculated from the initial deposit rather than winnings. For example, if you deposit €50, set a Loss Limit of €10, and win €1,000, losses are still calculated based on the initial €50.
  • Wager Limit: Sets a cap on the amount wagered over a day, week, or month.
  • Cooling-Off Limit: Establishes a fixed period during which you cannot deposit or receive promotional offers, although withdrawals of remaining funds are allowed. This limit is effective immediately and your account is automatically reactivated once it expires.
  • Self-Exclusion Limit: Enforces a temporary suspension of your Player Account for a set period. During this time, you cannot participate in promotional offers, nor can you deposit or withdraw funds. The account is automatically reactivated after the limit expires.

Session Limit: Limits the time spent gambling, with immediate effect. Reaching this limit automatically logs you out of your account, with options to set the duration from 6 to 1,000,000 minutes.

If you wish to self-exclude from the Casino, you can notify our support team to request exclusion for a defined or indefinite period. Upon approval, your account access will be blocked, and you will no longer receive promotional materials. Should you have any remaining balance while self-excluded, please contact our support team to initiate the withdrawal process. Our team will assist you in completing the necessary steps. Please note that self-exclusion does not exempt you from the casino’s verification procedures for fund withdrawals. Any remaining funds will be disbursed in accordance with the Casino’s withdrawal limits.

For consultation and support, you may reach out to any of the following organizations:

  • Gamblers Anonymous
  • GamCare
  • Gambling Therapy

The Casino only permits players aged 18 or older and employs robust measures to prevent minors from registering and accessing our Website. Proof of age may be requested, and access will be denied to individuals who fail to meet the legal age requirement.

Given the broad accessibility of the Internet, we encourage parents to take proactive steps in protecting their children from accessing gaming sites. Specialized software that can assist includes:

  • CyberPatrol
  • GamBlock®
  • Solid Oak Software
  • Net Nanny