Privacy Policy

The personal information we may collect and process includes, but is not limited to:

a) Information submitted during account registration or through the Website, including your first and last name, date of birth, email address, and phone number.

b) Correspondence via the Website, email, web chat, or other communication methods.

c) Transaction history associated with your Player Account, whether conducted through the Website or other communication channels.

d) Details of Website usage, including login traffic data, GeoIP location data, browser/device details, weblogs, activity logs, and other system-recorded information.

e) Documents and proofs requested for account verification, deposit and withdrawal processing, or anti-fraud checks. These may include passport copies, payment receipts, and bank statements.

f) Participation in surveys or customer assessments conducted periodically.

We process the personal information collected from you to deliver our services, including:

a) Processing bets and transactions, including credit card and online payment systems.

b) Providing gaming and ancillary services requested through the Website.

c) Offering customer support, including assistance with account setup and management.

d) Conducting necessary verification checks.

e) Informing registered players about promotional offers or sharing promotional information from selected partners and affiliates, with explicit consent.

f) Fulfilling legal obligations, such as compliance with anti-money laundering (AML) and combating financing of terrorism (CFT) regulations.

g) Monitoring and investigating transactions to prevent fraud, terms abuse, money laundering, and other illegal activities.

h) Analyzing customer trends through market studies (participation in surveys is voluntary, and players may opt out).

i) Conducting research and statistical analysis on aggregated data.

Unless you opt out, we may use your personal information, including your email address and phone number, to send marketing communications about products, services, and promotions. These may also include offers from business partners, such as casino game providers. You may opt out of receiving marketing materials by adjusting your Player Account settings or contacting customer support. By accepting any contest prize or winnings from Playfina Casino, you agree to the use of your name and/or nickname for advertising and promotional purposes without additional compensation, unless prohibited by law.

We collect Personal Information only with your knowledge and consent. Data may also be automatically collected through your use of our services and interactions with us. Additionally, we may lawfully obtain Personal Information from online vendors, service providers, and fraud prevention entities. We engage third-party providers for technical support, processing transactions, and delivering gaming content, and we may access any data you provide to these entities. Rest assured that all Personal Information is handled in accordance with this Privacy Policy and shared with external third parties only as outlined herein. We implement necessary measures under our agreements with service providers to safeguard your information.

Your data may be shared within our group of companies and with business partners, including parent companies, subsidiaries, and other affiliated entities. Data processing may be performed by the Company, another group entity, or authorized third-party processors. Access to your Personal Information is limited to specific employees, such as the Data Protection Officer, Money Laundering Officer, Payments and Anti-Fraud analysts, Customer Support agents, Customer Retention team members, and VIP player managers. These employees require the information to fulfill their roles and assist you and are bound by confidentiality agreements to protect your data under applicable laws. For operational efficiency, your data may be transferred within the EU and EFTA regions or to processors outside the EEA. By using our Website and communicating electronically, you consent to such transfers, which are conducted securely in line with this Privacy Policy.

We do not sell or rent your Personal Information. However, your data may be disclosed under the following circumstances:
a) As required by law.
b) To process payments with payment processors such as Paysafe, governed by their privacy policies.
c) To comply with licensing and regulatory obligations under applicable laws.
d) To protect safety, investigate fraud, or respond to government requests.
e) To enable marketing service providers to perform their roles.
f) To other third parties with your explicit consent.

We utilize third-party data processors to manage limited personal data on our behalf, including hosting, operating, marketing, analytics, and communication services. All data transfers adhere to applicable Data Protection Legislation to maintain confidentiality and integrity.

Our websites may feature social media tools (e.g., Facebook), which operate under their respective privacy policies. In the event of structural changes such as mergers or acquisitions, personal data may be transferred or sold as part of the process. Notification will be provided via email prior to such transfers. Please note that our Website may contain links to third-party sites, which operate under their own privacy policies. We are not responsible for the content or practices of these external websites.

Under our Terms and Conditions, you and the Casino retain the right to close your Player Account at any time. Following account closure, we will retain your personal data for the period required by law. This data may be accessed by competent authorities for investigations related to financial records, fraud, money laundering, or other illegal activities. We may also retain anonymized derivatives of your data for improving content and marketing communications, provided no automated decision-making is involved. Due to anti-money laundering regulations within the European Union, we are required to store personal data obtained during registration and the active period of your Player Account for at least five years following your last transaction or account closure. Requests for data erasure before this period cannot be accommodated.

We recognize our legal responsibilities in collecting and processing your Personal Information for managing your Player Account. We are committed to safeguarding your data and respecting your privacy in line with best business practices and relevant regulations. Player Account access is secured through a unique ID and password. Additionally, you can enhance your account’s security by enabling two-factor authentication (2FA) for added protection against unauthorized access. You are responsible for maintaining the confidentiality of your login credentials and ensuring they remain secure from third parties.

Under data protection law, you are afforded specific rights. These include the ability to:

• Request access to your personal data: You can ask for a copy of the personal data we hold about you at no charge.
• Request correction of your personal data: If you believe that any data we hold is incomplete or incorrect, you are entitled to request its correction. We may require supporting documents to verify the changes.
• Request erasure of your personal data: You can ask for your data to be deleted where there is no longer a legal ground for its retention. However, this right is not absolute, especially where legal obligations necessitate data retention or in cases where retention is necessary for legal claims.
• Object to processing of your personal data: If we process data based on our legitimate interests that you believe affect your rights, you may object. However, we may demonstrate compelling legitimate grounds for processing which override your interests.
• Request restriction of processing of your personal data: You may request that we pause processing of your data under certain conditions, such as while its accuracy is verified or if its processing is unlawful.
• Request data portability: You may ask for a copy of certain data in a machine-readable format to be transferred to another service provider, applicable where the processing is based on consent or a contract and carried out by automated means.
• Withdraw consent: You may withdraw your consent at any time via your account settings on the Website. Withdrawing consent will not affect the legality of processing before the withdrawal but may impact your access to our services.
• Lodge a complaint with a supervisory authority.

To verify your identity when exercising these rights, we may need specific information from you as a security measure to ensure that personal data is disclosed only to you. We aim to respond to all legitimate requests within one month. Complex or numerous requests may take longer, and we will inform you if this is the case.

You are encouraged to contact us regarding this Privacy Policy should you wish to:
a) Verify the accuracy of your personal information stored in our records.
b) Inquire about how we utilize your personal information.
c) Request that we cease using your data for direct marketing purposes.
d) Update or correct any information you have provided. In such cases, we may require supporting evidence to process your request. Providing false information is unlawful, and it is your responsibility to ensure the accuracy of the data you provide.

Our Casino has designated a Data Protection Officer (DPO) to address inquiries related to this Privacy Policy. If you have any questions or concerns, please reach out to the DPO.

Additionally, under Article 77 of the General Data Protection Regulation (GDPR), you have the right to file a complaint with a supervisory authority, particularly in the Member State of your residence, workplace, or the location where an alleged violation has occurred.

When you visit our Website, our system automatically collects information about your visit, including details about your browser, IP address, and the referring website. This data collection may be facilitated by our platform providers and partners. We may also receive generalized demographic or usage data regarding our visitors.

To collect this data, we use cookies and similar tracking technologies. Cookies are small text files stored on your device when you access our web pages. They serve various purposes to enhance your user experience and ensure the Website functions as intended:

• Required cookies: Necessary for website navigation and basic functionality, such as accessing member areas.
• Functional cookies: Enhance website usability and personalize your experience by remembering your selections and settings.
• Advertising cookies: Measure the effectiveness of our content marketing and are set by our partners to track visits and registrations from advertisements. We do not share your personal details like name or email with partners, except for site visit data gathered by these cookies. This data may be combined with other personal information collected by these providers as governed by their privacy policies.

Cookies on our website are categorized into three main groups:

1. Cookies stored by back-end applications;
2. Cookies stored by front-end applications;
3. Third-party cookies.

In addition, third-party service providers may set cookies to deliver services such as activity tracking, website effectiveness assessment, and marketing campaign efficiency.

Most web browsers accept cookies by default. However, you can modify your browser settings to block or delete cookies if preferred. Please note that blocking or deleting cookies may restrict your ability to use certain features of our Website. You can manage cookies through your browser settings, and more information on cookies can be found at https://www.aboutcookies.org/.

Here are guides on managing cookies in various browsers:

• Chrome: https://support.google.com/chrome/answer/95647
• Firefox: http://support.mozilla.org/kb/Cookies
• Internet Explorer: http://support.microsoft.com/kb/278835
• Safari for Mac: http://docs.info.apple.com/article.html?path=Safari/5.0/en/9277.html
• Opera: http://help.opera.com/Linux/10.50/en/cookies.html

Microsoft Edge: https://support.microsoft.com/microsoft-edge/delete-cookies-in-microsoft-edge-63947406-40ac-c3b8-57b9-2a946a29ae09

When playing casino games developed by NetEnt, you are also subject to NetEnt’s Privacy Policy.